Bizzabo is great - just needs more customer support!
We use Bizzabo for one of our clients [...]. The product addresses everything we need! In particular, we like the flexibility you have in …
Starting at $14,999 per year
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What is Bizzabo?
Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and…
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Popular Features
- Attendee list export (36)8.080%
- Event analytics (37)7.777%
- Registration, RSVP, and ticketing (39)7.373%
- Email marketing (35)6.060%
Reviewer Pros & Cons
- Virtual Streaming - The virtual setting for our hybrid events is great! Virtual attendees can comment, ask questions, and create an online community. ...
- Equipment Support - When we've been onsite and encountered issues with the Bizzabo equipment, it is nearly impossible to get any support or help. We h...
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $14,999 per year
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Bizzabo?
Bizzabo's event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform that enables Event Experience Leaders to manage events, engage audiences, activate communities, to deliver business outcomes. Bizzabo was founded in 2011 and is headquartered in New York and Tel-Aviv.
Bizzabo Features
- Supported: Manage an entire event portfolio from a single platform.
- Supported: Deliver more engaging, human, and impactful experiences.
- Supported: Grow a community and drive Return on Event with cross-event analytics and rich data insights
- Supported: Produce in-person, virtual, and hybrid experiences and execute any event type
- Supported: Execute any event at any scale, from 10 attendees to 10 million.
- Supported: Expert professional services and support serve as a seamless extension of an in-house team.
Bizzabo Screenshots
Bizzabo Videos
You Don’t Just Need an Event Platform
Event Experience
Event Networking: Empowering Event Attendees To Connect
Boosting Event Engagement With Bizzabo's Audience Reactions
The Video Capabilities of the Event Experience OS
Bizzabo - App Market
Bizzabo’s Event Experience Lab: An Approach to Event Success
Bizzabo Integrations
Bizzabo Competitors
Bizzabo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Bizzabo Downloadables
Frequently Asked Questions
Bizzabo’s event management platform powers immersive in-person, virtual, and hybrid experiences for brands. The Bizzabo Event Experience OS is an open platform for Event Experience Leaders to manage events, engage audiences, and activate communities. Bizzabo was founded in 2011 and is headquartered in New York and Tel-Aviv.
Bizzabo starts at $14999.
Reviewers rate Participant roles & permissions highest, with a score of 8.2.
The most common users of Bizzabo are from Small Businesses (1-50 employees).
Bizzabo Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 40% |
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Reviews and Ratings
(140)Attribute Ratings
Reviews
(1-25 of 25)Companies can't remove reviews or game the system. Here's why
March 27, 2024
Bizzabo Blazes Ahead of Other Hybrid Event Software
Within our organization, we use Bizzabo for our New Customer Trial Programs as well as our annual conferences, which have adopted a hybrid format ever since the Pandemic. With Bizzabo, we are able to run in-person and virtual events, delivering a memorable experience where every attendee can engage and take away key learnings.
- Virtual Streaming - The virtual setting for our hybrid events is great! Virtual attendees can comment, ask questions, and create an online community. Recordings of sessions are ready quickly as well.
- Registration Setup - The customization options for registration works extremely well for our organization! During our annual conferences, we expect a diverse group of attendees such as clients, our franchisees, and Enterprise Sales VPs. With Bizzabo, we're able to customize registration options making that part of the process seamless.
- Agenda Customization - With our events, we offer not only main sessions, but also different tracks based on role/business goals. Bizzabo allows us to build agendas that make sense for our audience and help us internally analyze what sessions are getting the most traction.
- Bizzabo Mobile App - The mobile app is outstanding! It eliminates our need to print thousands of copies of our event agenda and gives attendees access to updates in real-time. We also use it to communicate promotions, announcements, and reminders, making communication with attendees super efficient.
- Onsite Equipment - When we are in-person for our events each year, we always encounter issues with our onsite equipment (WiFi routers, printers, and iPads). At least one piece of the equipment has always been broken and it makes our jobs super difficult - Either making it so we can't use that piece altogether or forcing us to consolidate equipment down for a large volume of check-ins.
- Equipment Support - When we've been onsite and encountered issues with the Bizzabo equipment, it is nearly impossible to get any support or help. We have tried multiple chats, support phone numbers, and ticket submissions, but none have ever resulted in a good experience or solving for the issues.
- Registrations Under One Name - In our business, we frequently have cases where one person registers for a group of attendees. However, when they arrive onsite at check-in - The group members cannot find their names - They are all listed under the one person's name who completed registration. There has to be a better way to fix this part of the process!
March 15, 2024
Great product with great customer service
We use Bizzabo to handle both our in-person and virtual events and webinars. We run on average about 3-4 events per month on Bizzabo. The main problems that Bizzabo has solved for us is having a unified platform to support events that allow for both in-person and virtual, as well as included app support, and lastly physical hardware to support check-ins.
- On-boarding
- Customer success
- Ease of event set up
- Speaker experience
- Ease of getting users into the platform
- HubSpot integration
- Parity across registration options
- Data exports
We used Bizzabo in the past year for both virtual and in-person events and liked that we had a good amount of control over the email templates, the merge tags we were able to use in comms, the referral marketing functionality, and overall analytics. The in-person check-in experience was also very seamless, which made it easy for our team to make that fluid for attendees.
- Email Comms
- Virtual Event Experience
- Analytics
- Some limitations with email comms and layout
- Sometimes workflows with the registration process were broken
January 24, 2024
Bizzabo Review
We use Bizzabo as an event platform for our three conferences throughout the year - LA, Miami and Vancouver. The only issues we have is ease of use and having a better experience for our attendees who like to use the platform for networking.
- Ease of use
- Helpful employees
- Affordable
- Better speaker portal
- More networking opportunities on the app
- More design options
January 19, 2024
High Hopes and Lackluster Results.
Bizzabo is the organizational event software tool we use for hybrid, in-person, and virtual events. This tool oversees our registration, streaming for virtual/hybrid events, and check-in process. It is our one-stop shop for event attendees so they can access the agenda, FAQ, and community page to network with other event attendees.
- Registration.
- Agenda Planning.
- Data Recording.
- Check-In.
- Support
- Issue Resolution.
- New Streaming Offering.
October 24, 2023
Bizzabo - A Good Start
Our event required a seamless registration and check-in process for attendees including an app and the on-site Klik technology.
- Great reporting tools and data analytics
- Portal was easy to use
- The printed badges were high quality
- lovely staff
- Bizzabo and Klik integration needs a lot of work, the platforms don't currently speak to each other and aren't intuitive, it lead to issues
- The app needs work, we had glitches on-site causing slow downs to our attendees
- The check-in process is too manual and too long when you factor in searching the attendee's name and sticking the Klik badge on - a QR code would be an amazing solution!
June 29, 2023
A Solid Platform With A Good Streaming Solution
We are an event management company and use the platform to host virtual and hybrid events. The platform allows us to stream live or pre-recorded sessions to attendees. You can also purchase their on-site solution to check attendees in and print badges.
- Offers different streaming solutions
- Easy to customize your event website
- Dedicated customer service manager
- We have cookie issues where some of our clients have problems using the platform
- Many speakers don't receive the forgot password email to reset their email and there is no other way for them to do it
- Occasionally run into latency issues
June 28, 2023
What's the buzz about Bizzabo?
We use Bizzabo for ticketing and event registration/management. In the past we've had disjointed solutions like Eventbrite, etc, but Bizzabo allows us to use 1 tool. We've done both in-person and virtual events, as Bizzabo has a nice streaming solution that we've used for several webinars. The process for customers is excellent and streamlined.
- Ticketing
- Check-In
- Hosting virtual events
- Badge printing is limited
- The event website editor is limited
- The back-end interface is a little messy and complicated.
Bizzabo was our company's solution for running virtual events during the pandemic. We work almost exclusively with government agencies, and Bizzabo's knowledge and experience of the virtual-event world guided us to successful events with said agencies. Bizzabo is constantly utilizing new technologies to improve the one-on-one experience that is no longer exclusive to in-person events. These events have helped engage countless attendees with our exhibitors and sponsors, all from the comfort of their homes or office.
- In-house, web-based video streaming service.
- Integration with Zoom, Youtube, and Vimeo.
- Easy drag-and-drop site editor.
- The robust registration system, albeit a limited logistics system for certain fields.
- Built-in event analytics.
- Extremely responsive support.
- Extensive API system.
- Some interruptions in service are sporadic but are being worked on by their support team.
- More customization for the website builder would be nice- although customizable, CSS and Javascript is a must for complex features on the website.
June 22, 2023
Bizzabo has been the best event management software we have ever used. They live up to their promises.
Our organization uses Bizzabo for almost all of our event needs; registrations, session selections, speaker/talent/exhibitor/sponsor contracting and document management, on-site check-in, badge printing, session scanning, event app, etc. It has become almost our one and only tool for events. We also recently started using Bizzabo instead of Zoom for staff meetings for our remote team members.
- Event Registration
- Event App
- Post Event Data
- Session Scanning
- Lead Retrieval
- Bizzabo's email tool could use a good update to allow for more customization and easier functionality.
- Bizzabo's survey and polls tool could also use an update to allow for easier use of selected audiences, more customization, easier duplication, and better alerts and confirmations.
- It would make Bizzabo's registration tool even better if you were able to easily sell add-on tickets and group tickets (without every registrant's name at the time of check-out)
We currently use Bizzabo as our event management and registration tool for our annual user conference. It allows us to easily create an event website with pre-loaded templates, helps to manage and process ticket sales and payments, tracks registrations, supports onsite registration, lead capture for event sponsors and enables our mobile app.
- Event webpage templates
- Easy to set up mobile app
- Onsite check in and name badges
- Lead capture devices
- Surveys and Polls
- Reporting
We use Bizzabo for our conference app and badging requirements.
- Their APIs allowed us to integrate with our core-systems, making contact and registration information easily transfered.
- The user interface is smooth and easy to navigate.
- The check-in process is quick and slick.
- How data is managed between the app and backend sometimes leaves disconnects that require manual refreshes in both the user app and the registration process.
- The who viewed your profile notification is sometimes viewed as intrusive.
February 27, 2023
Bizzabo is great for Tech!
We use Bizzabo for virtual and hybrid events for our internal and external stakeholder events. Our company has employees and clients all over the world, so Bizzabo makes it easy for us to connect regardless of the location.
- Easy to navigate
- Provides user support
- Overall positive attendee experience
- Update how to videos for the latest version
- Double check preservation materials during the selling process
February 21, 2023
Perfect if you want a one stop shop for your conferences
Bizzabo is our main customer experience platform: it manages our public content, the event agenda and speakers, and everything related to billing and ticketing and comms.
- Automated app creation
- Registration
- Reporting
- Admin user experience
- Design and user ux
- In venue app
January 20, 2023
A Smaller yet feisty workhorse that is worth a second look.
We currently use Bizzabo to Offer a Mobile App, Polling, Agenda Management, Community and chat services, as well as Online Services and Lead Tracking. It allows us to offer a unified platform for events management and registration and connects to our CRM through API
- Terrific Implementation Services
- Intuitive Web Interface for Events Setup and Analytics
- Fast Mobile App for on-site attendee usage
- APIs and Documentation
- Customer Service isn't knowledgable enough at times
- Customer Services "rushes", either via automation or manual usage, to Close tickets
- At times, the platform becomes unresponsive without a status page to refer to for updates
- The User interface and speed of the Onsite Command App Session Scanning is slow to respond and requires a significant increase in bandwidth on site.
November 08, 2022
Bizzabo
We wanted a solution to help us register our 1500+ employees, seamlessly capturing all the information we needed ahead of the event and easily communicating everything we had prepared for the event. Bizzabo helped us collect all the information we need, keep our employees informed and engaged and seamless check-in and stream attendees on the day.
- Registration
- Check In
- Streaming
- Networking
- Virtual Engagement
- Connecting Hybrid
October 27, 2022
A day-to-day user experience with Bizzabo
Score 9 out of 10
Vetted Review
Verified User
We host most of our events on Bizzabo from website creation, on-site check in to virtual event solutions. They are a 1 stop event solution for event organiser like ourselves. They provide advanced event solution and support that brought event experience to a new level. The main issue that concerns us would be their accessibility in China which is limited.
- Website creation
- Event branding
- Virtual solutions
- China access
- A simplified speaker login journey
- External app or tools integration
October 18, 2022
Solid platform, with a good website builder
We use Bizzabo for event registration and virtual events as a platform. We run physical and virtual events ranging from 10 attendees to 8000+ attendees across all kinds of events such as virtual roundtables and meetings, customer events, partner events, roadshows, and a yearly flagship event. Bizzabo is used for the event website, registration process, and the vast majority of event communications (most event invitations are done from our marketing automation solution). We use Bizzabo for anything from simple ticketing and RSVPing for an event to using it as a platform for all of our event communications and additionally as the full event platform for virtual events. For physical events, or the physical portion of any hybrid events, we use Bizzabo to build out the event website, agenda, and the open API or the reporting capabilities to work with any onsite badging solutions.
- Website builder
- Customer support and success
- Virtual event platform
- Speed of setup
- Some projected advances in the roadmap are frequently delayed
- Downtimes and technical difficulties
- Reporting difficulties
- Data integration is fairly basic
October 04, 2022
Check out Bizzabo
I manage event support for attendees for all Bizzabo shows. Virtual Events have been a new offering for Clarity Experiences stemming from the need created from the Pandemic. We have a handful of clients both new and existing that benefit from the ease of use and convenience of Bizzabo.
- On Demand
- Registration
- Web Design
- Registration Structure
- Online Support
- Design templates & Fonts
September 09, 2022
Not ideal for huge customizability.
We use Bizzabo as an event and streaming solution for clients. A lot of clients come to us looking to host their events virtually or have a registration solution for their in-person events, and we didn't have a main platform for this. Because of this, we would have to resort to bespoke or one-time solutions for our clients, which can be expensive. We chose Bizzabo as our in-house solution.
- I like the community aspect of the site where users can share their tips and tricks.
- Uploading large lists can be very easy.
- The training provided was good.
- I found that the sites were not customisable enough for my clients needs.
- The platform was at times difficult to navigate and not very intuitive.
- You cannot edit the footer of emails to suit business needs of clients.
September 07, 2022
Best of Bizzabo!
We wanted a solution to help us register our 1500+ employees, seamlessly capturing all the information we needed ahead of the event and easily communicating everything we had prepared for the event. Bizzabo helped us collect all the information we need, keep our employees informed and engaged and seamless check-in and stream attendees on the day.
- Registration
- Check-In
- Streaming
- Networking
- Virtual Engagement
- Connecting hybrid
July 29, 2022
Great for registration and some other event management. Could be better with their networking. Worth utilizing!
We use Bizzabo for registration and event management for our primary conference and awards show. They have helped us with great registration integration, to register for the event, as well as check in on-site.
- Registration - Advanced/on web
- Registration check in on site
- Agenda set up
- Virtual/Hybrid Networking
- Communication when there are technical issues
- Virtual trade show
July 11, 2022
Bizzabo has made my daily work routine easier
Score 9 out of 10
Vetted Review
Verified User
Bizzabo is easy to use and has helped us convert our on-site events to hybrid events or online events. With Bizzabo we can create and run online events worldwide without much effort. In addition, speakers and participants can be managed in the tool.
- Integration with our CRM went pretty smoothly so that we could transfer the information and data into the respective tool without any problems
- With the help of the analysis tool, clear tracking and individual follow-up of the participants can be achieved
- Additional items can be booked easily, e.g. on-site check-in and the data runs in real-time in Bizzabo
- virtual sponsors are difficult to represent via Bizzabo. This function still needs to be fine-tuned so that virtual sponsors/ exhibitors can be attractively displayed in Bizzabo.
May 25, 2022
Bizzabo is for event nerds!
We use Bizzabo for our annual user conference. We use it for registration, the website widgets even though we use our own suite, agenda management, email communications in tandem with pardot and salesforce, and attendee check-in and badges. We use it as our event management platform for in-person events and previously virtual events.
- Clean UI for users
- integrations with other tools (SFDC)
- plug and play widgets and learning. I was able to teach myself the tool relatively quickly
- promo codes are easy to set up and use
- Missing add-on tickets like training. this is key and many organizations use add-on ticket types. this needs to be added asap so that it's a seamless and easy process for event pros to set up within their registration instance.
- We need more dashboards and reporting, or more detail around payments. I feel like this is a bit of a gray area and isn't as easy to dig into as it should be.
- group pricing functionality could be built out more
- build a community! bizzabo doesn't seem to value the community of its users or training. I would advise setting up training for users with their CSM or classes. you are kinda just left on your own to figure it out with very little guidance.
September 27, 2018
Great platform for the right company, but not the best out there
Bizzabo is being used by our entire organization, as we are a professional conference company. We use Bizzabo for all ticketing and registration, event websites, to capture leads, and communication with attendees.
- Bizzabo makes setting up registration for an event very simple. You can make it more complex if you require that, but if you only need to capture basics and payment, it is easy to set up.
- Making a custom event website is also very easy. There are a lot of widgets build in with content you might need, such as Speakers. While it takes a little bit of use to figure out how it works, once you know the basics, creating a multi page website with all your event info is super easy.
- Creating custom ticket types and promo codes is full of options and it’s easy to allow many different options for purchasing tickets. From expiring ticket types to tracking promo codes, you can allow people to buy tickets with unlimited options (early bird, sponsor discounts, etc.)
- Their customer service is lacking, in that it takes me about 24 hours to get a response to a question, which seems to be due to time zone differences. I’m in PT so not anywhere crazy. Often tiles the response is a follow up question, so it can take a whole week to resolve a basic problem.
- Their contacts/tickets/orders areas are unnecessarily complicated. I can look at a contact but not be able to refund them for a cancelled ticket without clicking from their contact to their ticket and then to their order. It’s not all accessible in one place. Also if I’m accepting a check payment with an order # included, if I’m only searching in the “tickets” category, I won’t be able to find it. It’s a very clunky system. It works but isn’t as simple as it could be.
- Its registration form features are limited. For example, I can add any type of question to the registration form (check boxes, drop downs, text, etc.) but I cannot add a description to the question. So if I’m asking about dietary restrictions, I can only ask the initial question (“do you have any special restrictions?”) and I can provide options (vegan, vegetarian, etc.) but I cannot tell them if their option isn’t listed to email us unless I put it in its own check box.
- Visually it’s quite limited as well. You only have a few basic themes for your custom website to choose from. The agenda looks how it looks and your only options are black or white. The layout of confirmation emails cannot be changed other than the order of information. A lot of room for improvement on customization.
- There is no way to save outgoing emails. If you sent an email and then sent a second, you cannot resend the first without copying and pasting the original content. Formatting of emails is also limited (eg. no attachments).